Privacy Policy

1. Scope

This Privacy Policy explains what personal information Loan Se Mukti collects, why we collect it, how we use and protect it, and the choices you have. It applies to this website and to services delivered by Loan Se Mukti, F-263, Near V3S Mall, Laxmi Nagar, Delhi 110092, India.

2. Information We Collect

We collect only what we need to advise you:

• Contact details: name, phone number, WhatsApp number, email, and city.
• Financial details you choose to share: loan and credit card balances, EMIs, interest rates, income, expenses, and creditor names.
• Documents you send us: statements, notices, sanction letters, and identity proof where legally required.
• Communication records: call notes, messages, and emails exchanged with our team.
• Website usage data: pages viewed, approximate location from your IP address, device and browser type.

We do not ask for your banking passwords, UPI PIN, card CVV, or OTPs. No one from Loan Se Mukti will ever request them.

3. How We Use Your Information

We use your information to assess your loan situation, prepare and explain a plan, communicate with your creditors on your instructions, meet legal and record-keeping obligations, respond to your queries, and improve our website and service quality.

We do not sell your personal information, and we do not share it with lenders or agents for marketing purposes.

4. When We Share Information

We share only what is necessary, and only with:

• Your creditors and their authorised representatives, where you have asked us to negotiate on your behalf.
• Professionals engaged on your matter, such as advocates or chartered accountants.
• Service providers who host our systems or handle communications, under confidentiality obligations.
• Authorities, courts, or regulators where disclosure is required by law.

5. Consent and Communication

By submitting your details on this website or contacting us, you consent to us reaching you by phone, WhatsApp, SMS, or email about your enquiry, including on numbers registered under DND. You can withdraw this consent at any time by writing to info@loansemukti.com.

6. Data Security

We restrict access to your file to team members working on your matter, use access-controlled systems for storage, and transmit documents through secured channels. No system is completely secure, so we ask you not to send sensitive documents over unsecured public networks or to unverified numbers.

7. How Long We Keep It

We keep your information for as long as your engagement is active, and afterwards only for the period required by law or to defend a legal claim. When neither applies, records are deleted or anonymised.

8. Your Rights

You may ask us to:

• Confirm what personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete information we no longer have a legal reason to keep.
• Withdraw consent for marketing or non-essential communication.

Write to info@loansemukti.com and we will respond within a reasonable period, usually within 30 days.

9. Cookies and Analytics

This website uses basic cookies and analytics to understand how visitors use our pages, so we can improve them. You can block or delete cookies in your browser settings; core parts of the site will continue to work.

10. Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18.

11. Grievance Officer

If you believe your information has been mishandled, contact our Grievance Officer at info@loansemukti.com or +91 88002 22018, F-263, Near V3S Mall, Laxmi Nagar, Delhi 110092.

12. Changes to This Policy

We may revise this policy from time to time. The version published here is the one in force.

Effective date: 29 October 2026